Shipping Policy
Order Processing Time
Orders are processed within 2–3 business days. Please note that we do not process or ship orders from Friday at 12:00 PM EST through Sunday or on holidays. During periods of high order volume, processing and shipping may take a few extra days.
Shipping Rates & Delivery Estimates
Shipping charges are calculated and displayed at checkout.
Order Amount | Standard Ground Shipping (3–7 Business Days) |
|
---|---|---|
$0–$34.98 | Flat Rate $7 | |
$34.99+ | Free Shipping |
Shipment to P.O. Boxes or APO/FPO Addresses
We ship to confirmed addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment Confirmation & Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number, which will activate within 24 hours. If you don’t receive your tracking number, please contact us. Note that some shipments may require a signature upon delivery.
Customs, Duties, & Taxes
Innerbloom is not responsible for customs, duties, or taxes applied to your order. All fees after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages & Lost Packages
Innerbloom is not responsible for products that are damaged, lost, or stolen during shipping. Refunds will not be issued for lost or stolen packages. If your order arrives damaged, please file a claim with the carrier and retain all packaging materials for their review.
Incorrect Shipping Addresses & Refused Delivery
We make every effort to ensure the shipping address provided at checkout is accurate. If we cannot validate your address, we will contact you for clarification. If the issue cannot be resolved, the order will be canceled and refunded. Please note that Innerbloom is not responsible for packages lost or returned to USPS due to incorrect addresses provided by the customer. Refunds will not be issued for undelivered packages resulting from address errors entered at checkout. Kindly ensure that your address is entered correctly at checkout.
International Shipping Policy
We currently do not ship outside the continental US.