Orders are processed within ~2–3 business days (excluding weekends & holidays). Economy shipping typically arrives in ~5–8 business days, while Priority Mail delivers within ~2–4 business days. Please see our Shipping Policy for full details.

All orders should receive a tracking number sent to their email on file. Please allow up to 24-48 hours for the link to be updated. If you do not receive a tracking number when your order ships please Contact Us.

Yes, all customers, new and returning, must confirm they are of legal age in their jurisdiction to purchase Innerbloom products.

After checkout, we use a secure third-party system from AgeChecker.net to verify your age in compliance with state laws. You’ll receive an email and may be asked to upload a valid photo ID. Make sure the information in your order matches your ID. Your order will be paused during this process and will resume once age verification is successfully completed. If verification is not completed within 72 hours, your order will be canceled and a refund will be processed.

No, each account will only need to be verified once. If you use the same name, address, and date of birth for future orders, you won’t need to submit an ID again. However, if any of these details change or are entered incorrectly, AgeChecker.net will not recognize you and will trigger the age verification process.

Your order was likely canceled because we were unable to verify your age, or your verification was denied. If we do not receive a valid age verification within 72 hours of your initial purchase your order will be automatically canceled and refunded. If you believe this was an error please Contact Us.

You can manage all aspects of your Auto-Delivery Plan through your Innerbloom Account or by using the link provided in your Auto-Delivery Plan order confirmation email.

To update your account info or address, please Contact Us for assistance.

To ensure optimal performance, always keep your device fully charged. For added convenience, it is rechargeable using a USB-C cable (cable not included).

For devices without a preheat button: Simply inhale directly from the mouthpiece.

For devices with a preheat button: Press the button five times to power on the device. To preheat the oil, press and hold the button for ~2-4 seconds, then release it and inhale through the mouthpiece.

Each inhale counts as one dose. Slowly repeat as needed to reach your desired effect.